Privacy Policy

Last updated: 26 May 2025

Introduction

PartsHyper ("we", "our", or "us") is operated by AstraMinds and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit partshyper.co.zw or place an order with us. By using our platform you agree to the terms of this policy.

Information We Collect

Account information: When you register, we collect your name, email address, phone number, and a hashed password.

Order information: When you place an order, we collect your delivery address, billing address, and payment method preference.

Usage data: We automatically collect your IP address, browser type, pages visited, and referring URLs to improve our service.

Communications: If you contact us via email or WhatsApp, we retain those conversations to follow up on your enquiry.

How We Use Your Information

We use the information we collect to: (1) process and fulfil your orders; (2) send order confirmations and delivery updates; (3) respond to your enquiries; (4) improve our website and product listings; (5) prevent fraud and ensure platform security; (6) comply with legal obligations under Zimbabwean law.

Sharing Your Information

We do not sell your personal data. We share information only with: (a) sellers on our platform — to the extent needed to fulfil your order; (b) delivery partners — your name, address, and phone number for delivery; (c) payment processors — for transaction handling; (d) authorities — if required by Zimbabwean law or court order.

Cookies

We use session cookies to keep you logged in and to maintain your cart. We do not use advertising cookies or cross-site tracking. You may disable cookies in your browser, but this will prevent login and cart functionality from working.

Data Security

We store passwords using cryptographic hashing and transmit all data over HTTPS. While we take reasonable precautions, no internet transmission is fully secure. You are responsible for keeping your account password confidential.

Data Retention

We retain your account data for as long as your account is active. Order records are retained for seven years as required by Zimbabwean commercial law. You may request deletion of your account by contacting us at info@partshyper.co.zw.

Your Rights

You have the right to: access the personal data we hold about you; correct inaccurate data; request deletion of your data (subject to legal retention obligations); object to processing of your data for marketing purposes. To exercise any of these rights, contact us at info@partshyper.co.zw.

Changes to This Policy

We may update this policy periodically. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the platform after any change constitutes acceptance of the revised policy.

Contact

For privacy enquiries, contact us at:

Email: info@partshyper.co.zw
Phone: +263 771 393 916
Address: 30 Kaguvi St, Harare, Zimbabwe